Retail & Wholesale client records

Fraudulent chargeback. We had been liaising with customer about a delayed parcel travelling from Australia to Tennessee and a subsequent unsuccessful delivery attempt. Customer rescheduled delivery and eventually item was delivered and tracking link confirmed it was delivered and signed for. Contacted customer to confirm she had successfully received the item, customer advised she had “just left town” and was due to return the following day. The following evening a chargeback request was received. Contacted customer again who said she had still not returned home and advised she had submitted it a few days prior and that she would contact the bank to cancel it once she got home to confirm it was delivered. Several days later, customer advised she had spoken to the bank and withdrawn the chargeback claim and that they advised it would take a few days to go through. The chargeback was never closed, the customer stopped responding, and unfortunately no surprise that the bank sided with the customer when it was disputed, even though we provided the proof of delivery notice with customers signature. Awful customer - stealing from a small home business is the absolute lowest of low! And if you actually do have a genuine issue just reach out to the business and we will help you, including providing a refund if deemed necessary, it’s not that hard to be a decent person!

Ms. Groves placed a wholesale order of boutique inventory totaling $1,150 with payment by credit card. The order shipped with signature confirmation and was signed for at her registered business address. She listed several of the items for sale in her shop the same week. Three weeks later she filed a chargeback claiming the goods were never received. We submitted the tracking record, signature confirmation with her name, and photos from her own social media showing the merchandise on her shelves. The chargeback was reversed in our favor after representment, but the process took nine weeks of staff time. Signature confirmation saved us. Documentation on file.