Creative & Media client records

Completed a full brand identity package for Mr. Pemberton — logo suite, brand guidelines, and social templates — delivered and approved in writing on June 3. The final invoice of £2,900 went unanswered for 60 days despite three follow-ups. When we involved a collections agency, he claimed the work was "not as discussed", though every revision was signed off by email.

We delivered a full brand identity package for Ms. Campos including logo suite, style guide, and social templates. She approved every round in writing and paid by credit card on delivery. The final files were transferred and she launched her rebrand publicly using our work. Forty-five days later the card issuer notified us of a chargeback for the full $3,200 with the reason code services not received. We submitted the signed agreement, delivery receipts, download logs, and screenshots of her live website using the designs. The chargeback was still decided in her favor. This was our first chargeback in six years of business. All documentation referenced above is retained on file.

Ms. Lindqvist commissioned a video production package for her product launch with net-30 terms. We delivered all assets ahead of schedule and she used the videos in a paid ad campaign that is still running. The $7,900 invoice is now over 120 days past due. She responded twice early on saying payment was being processed, then went silent. Her company remains active and the ads featuring our footage continue to run. We have filed with a collections agency. Contract, delivery confirmation, and live ad links are documented on file.

Booked a full-day commercial shoot plus edit. Deposit cleared, shoot completed, first cut delivered on time and approved in writing. Two weeks after receiving the final files the client disputed the deposit and the balance with their card issuer as "unauthorized transaction," from the same card used to book. We supplied the signed booking form, IP-stamped approval, and delivery receipts to the issuer.