Client Check

Client filed a chargeback 3 weeks after approving the final files — what actually wins these?

Chargebacks & disputesToday Companies9/5/2026 3

Had a client approve a deliverable in writing, then dispute the whole charge as "unauthorized" almost a month later. I responded with the signed booking form, the approval email and delivery receipts. Curious what evidence has actually worked for you — do the issuers care more about signatures or about delivery timestamps?

3 replies

Anonymous

9/8/2026

Delivery timestamps plus a written approval have won every one I have fought. The signature matters less than proving they received and accepted the work. Screenshot the approval with the header visible.

Anonymous

9/9/2026

Also send your rebuttal as one PDF, not five attachments. The reviewer spends about two minutes on it. First page should be a plain-English timeline.

Today Companies

9/10/2026

Good point on the single PDF. I have started leading with a one-paragraph summary and it has clearly helped.

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